Circle Halo — Terms of Service

Last Updated: October 2, 2025

1. Agreement to Terms

These Terms of Service (“Terms”) constitute a legal agreement between you (“you,” “your,” “User”) and Circle Halo (“Company,” “we,” “us,” “our”) concerning your access to and use of our software-as-a-service platform, website, applications, and related services (collectively, the “Platform”).

By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree to all of these Terms, you must not access or use the Platform.

You represent and warrant that you are at least 18 years old, or the age of legal majority in your country, and fully capable of entering into a binding contract with Circle Halo.

2. Changes to Terms

We may, from time to time, revise, modify, or update these Terms at our sole discretion. The revised Terms will be effective immediately upon posting on the Platform, and we will update the “Last Updated” date at the top of these Terms. By continuing to use the Platform after the revised Terms are posted, you accept and agree to the changes. You are responsible for periodically reviewing these Terms.

3. Platform Access and Account Security

3.1 Limited License

We grant you a limited, non-exclusive, non-transferable, non-sublicensable license to access and use the Platform solely for your internal business purposes, subject to these Terms. We reserve the right to restrict, suspend, or discontinue any part of the Platform, or your access thereto, at any time, without notice, for any or no reason, including for any violation of these Terms.

3.2 Account Registration and Responsibility

To access certain features, you must register for an account and provide accurate, current, and complete information. You agree to:

• Maintain and promptly update your registration and other account information.
• Safeguard your account credentials (e.g., password, security tokens) and immediately notify us of any suspected unauthorized use or security breach.
• You are entirely responsible for all activities that occur under your account, regardless of whether you authorized them.

3.3 Third-Party Integrations

Our Platform enables you to connect with third-party services (e.g., Etsy, Amazon, Shopify, payment processors) via APIs or other means. By using these integrations, you:

• Authorize Circle Halo to exchange data with those third parties on your behalf.
• Agree to comply with the terms of service and privacy policies of those third-party providers.
• Acknowledge that we are not responsible for the performance, downtime, security, or changes on any third-party platform.

Etsy Integration:

When you connect your Etsy shop to Circle Halo, you acknowledge and agree that:

• You authorize Circle Halo to access and process your Etsy shop data through Etsy’s official API to provide the Services
• You grant Circle Halo permission to store and use Etsy API tokens and credentials solely for the purpose of syncing orders and enabling fulfillment workflows
• You are responsible for maintaining the security of your Etsy account and ensuring that Circle Halo has appropriate access permissions
• You agree to comply with Etsy’s API Terms of Use, Etsy’s Terms of Use, and Etsy’s Privacy Policy
• You understand that Circle Halo processes Etsy Member personal information only to fulfill the services provided under our Application Terms with you, and you remain the Data Controller for your end-customer data
• Circle Halo will display Etsy listing content no more than six (6) hours older than the corresponding information on the Etsy Site, and other Etsy content no more than twenty-four (24) hours older than the content displayed on the Etsy Site

Shopify Integration:

When you connect your Shopify store to Circle Halo, you acknowledge and agree that:

• You authorize Circle Halo to access your Shopify store data through Shopify’s GraphQL Admin API (version 2026-01) and webhook system
• You grant Circle Halo permission to store and use OAuth access tokens and API credentials solely for the purpose of synchronizing order data and providing the Services
• You are responsible for maintaining the security of your Shopify store and ensuring that Circle Halo has appropriate access permissions
• You agree to comply with Shopify’s Partner Program Agreement, Acceptable Use Policy, and API License and Terms of Use
• Circle Halo will process mandatory GDPR webhooks (customers/data_request, customers/redact, shop/redact) as required by Shopify App Store requirements
• You understand that Circle Halo acts as a Data Processor for Shopify order data, and you remain the Data Controller for such data

3.4 Data Synchronization and Accuracy

When using third-party integrations, including Etsy and Shopify:

• You are responsible for ensuring that data synchronized between your connected platforms (e.g., Etsy, Shopify) and Circle Halo is accurate and consistent
• Circle Halo will use commercially reasonable efforts to maintain accurate data synchronization, but we do not guarantee that all data will be synchronized in real-time or without errors
• You acknowledge that data synchronization depends on the availability and performance of third-party APIs (including Etsy’s API and Shopify’s GraphQL Admin API), which may experience downtime, rate limits, or changes
• You agree to promptly notify Circle Halo of any discrepancies or errors in synchronized data
• Circle Halo reserves the right to suspend or terminate data synchronization if we detect data inconsistencies, API abuse, or violations of these Terms or third-party terms of service

Etsy Data Freshness Requirements:

• Circle Halo will display Etsy listing content no more than six (6) hours older than the corresponding information on the Etsy Site or Etsy Apps
• Circle Halo will display other Etsy content no more than twenty-four (24) hours older than the content displayed on the Etsy Site or Etsy Apps
• Once Etsy content has been accessed, stored, or displayed, Circle Halo will not cache or store it longer than is reasonably necessary to provide service to your account

4. Intellectual Property Rights

All content available on the Platform—including but not limited to software, designs, text, graphics, logos, images, audio, video, and branding—is the exclusive intellectual property of Circle Halo or its licensors and is protected by applicable intellectual property laws (copyright, trademark, patent, trade secret).

You may not copy, modify, republish, upload, post, transmit, distribute, or otherwise exploit any part of the Platform without our prior express written permission.

5. Trademarks

The name “Circle Halo,” the Circle Halo logo, and all related names, logos, product and service names, designs, and slogans are trademarks of Circle Halo or its affiliates or licensors. You may not use such marks without our prior written permission. All other trademarks appearing on the Platform are the property of their respective owners.

Etsy is a trademark of Etsy, Inc. This application uses Etsy’s API but is not endorsed or certified by Etsy, Inc.

6. User Content and Data

6.1 Submission of Content

The Platform may allow you to upload, submit, or display content, including comments, profiles, images, feedback, and product-related data (“User Content”). You retain ownership of any intellectual property rights you have in your User Content.

6.2 License Grant to Circle Halo

By submitting User Content to the Platform, you grant us a worldwide, non-exclusive, royalty-free, fully paid, sublicensable, and transferable license to use, reproduce, distribute, prepare derivative works, display, and perform your User Content in connection with operating, promoting, and improving the Platform and our business.

6.3 Content Standards

Your User Content must not, in our sole determination:

• Violate any applicable law, regulation, or third-party rights (including intellectual property or privacy rights).
• Be defamatory, fraudulent, obscene, harassing, hateful, or otherwise objectionable.
• Contain viruses, worms, harmful code, or other material designed to interrupt, destroy, or limit the functionality of any computer software or hardware.

We reserve the right (but not the obligation) to monitor, remove, or refuse any User Content at our sole discretion, for any reason.

6.4 Connected Platform Data Use Restrictions

When you connect third-party platforms (including Etsy and Shopify), you acknowledge and agree that Circle Halo will access and process order and related data only to provide the Services. In particular:

• Circle Halo does not use order data obtained from connected platforms for advertising, third-party marketing, resale, profiling, or licensing
• Circle Halo does not use order data obtained from connected platforms to train artificial intelligence or machine learning models
• Circle Halo stores tokens and credentials securely and uses them only to maintain the integration and provide the Services

Etsy-Specific Restrictions:

• Circle Halo does not use Etsy order data for advertising, third-party marketing, resale, profiling, licensing, or for training artificial intelligence or machine learning models
• Circle Halo does not collect, scan, or request Etsy content for purposes of analytics, machine learning, training artificial intelligence models, licensing, or content removal, unless expressly authorized in writing by Etsy
• Circle Halo does not use automated systems or browser extensions to access, analyze, or scrape the Etsy Site, the Etsy API, or any Etsy data, unless expressly authorized in writing by Etsy
• Circle Halo requests only the minimum amount of data needed from the Etsy API to provide you with the intended Services

6.5 Shopify Data and GDPR Compliance

When you connect your Shopify store, you acknowledge that:

• Circle Halo will process GDPR compliance requests received via Shopify webhooks (customers/data_request, customers/redact, shop/redact) in accordance with applicable data protection laws and Shopify App Store requirements
• Customer data deletion requests (customers/redact) will be processed within 30 days, with personal information anonymized while preserving order records for accounting purposes
• Shop deletion requests (shop/redact) will be processed within 48 hours as required by Shopify App Store compliance requirements
• You remain responsible for ensuring that your use of Circle Halo and processing of customer data complies with all applicable data protection laws, including GDPR, CCPA, and KVKK
• Circle Halo will assist you in fulfilling data subject rights requests related to Shopify order data to the extent reasonably possible

7. Monitoring, Suspension, and Termination

We have the right (but not the obligation) to monitor your use of the Platform and User Content. We may suspend or terminate your account and access to the Platform, or remove content, at any time, with or without notice, particularly if we believe you have violated these Terms.

Upon termination, all your rights under these Terms immediately cease. Any obligations, liabilities, or provisions accrued prior to termination will survive termination.

Etsy-Specific Termination:

• If you disconnect your Etsy shop, Circle Halo will immediately stop data synchronization and delete associated API credentials
• Upon Etsy disconnection, Circle Halo will no longer access your Etsy data through the Etsy API
• If Etsy terminates your shop or your API access, Circle Halo may suspend or terminate your access to Etsy-related features
• If Circle Halo no longer wishes to maintain the Etsy integration, we will provide at least thirty (30) days’ prior written notice to you and maintain the integration during the notice period

Shopify-Specific Termination:

• If you disconnect your Shopify store or if Shopify sends a shop deletion webhook (shop/redact), Circle Halo will immediately revoke API access and stop data synchronization
• Upon Shopify store disconnection, API credentials will be deleted immediately; order data will be retained according to our standard retention policy unless you request deletion or we receive a shop/redact webhook
• If Shopify terminates your store or your app installation, Circle Halo may suspend or terminate your access to Shopify-related features

8. Copyright Infringement Claims

If you believe that any content on the Platform infringes upon your copyright, you must provide us with a written notice compliant with applicable copyright law (e.g., the Digital Millennium Copyright Act or similar laws in other jurisdictions). Upon receipt and verification, we will take appropriate action, which may include removing or disabling access to the allegedly infringing content.

9. Platform Updates and Changes

We may update, modify, or add new features and functionality to the Platform from time to time. You agree that we are not obligated to continuously update or maintain all features. The Platform may experience downtime or outages, and we will not be liable for any loss or damage arising from changes, suspension, or discontinuation of any part of the Platform.

Third-Party API Changes:

• You acknowledge that Etsy, Shopify, and other third-party providers may change, update, suspend, or discontinue their APIs at any time, which may affect the functionality of the Services
• Circle Halo will use commercially reasonable efforts to implement and use the most current version of third-party APIs, which may require updates to the Platform
• Circle Halo will not be liable for any impact these changes may have on the Services, including any effects on your use of the Platform

10. Data, Privacy, and Security

Your collection, processing, storage, and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms. By using the Platform, you consent to our processing of your data in accordance with that policy.

While we implement reasonable technical and organizational security measures to protect your data, we cannot guarantee the complete security of data transmitted over the internet. You accept the inherent security risks in transmitting data over the internet and utilizing a cloud-based service.

Etsy API and Security:

• Circle Halo uses Etsy’s official API and implements industry-standard security measures to protect Etsy API credentials
• You are responsible for maintaining the security of your Etsy account and promptly revoking Circle Halo’s access if you suspect unauthorized use
• Circle Halo will not share your Etsy API credentials with third parties except as necessary to provide the Services or as required by law
• You acknowledge that Circle Halo’s access to your Etsy shop is subject to Etsy’s API rate limits and terms of service
• If any Etsy Member data accessed via the Etsy API is compromised or suspected to be compromised, Circle Halo will promptly notify Etsy at [email protected] and you, but in no event later than 24 hours from discovery of the data breach

Shopify API and Security:

• Circle Halo uses Shopify’s GraphQL Admin API (version 2026-01) and implements industry-standard security measures to protect OAuth tokens and API credentials
• You are responsible for maintaining the security of your Shopify store and promptly revoking Circle Halo’s access if you suspect unauthorized use
• Circle Halo will not share your Shopify API credentials with third parties except as necessary to provide the Services or as required by law
• You acknowledge that Circle Halo’s access to your Shopify store is subject to Shopify’s API rate limits and terms of service

11. Subscription, Fees, and Payments

• Fees and Billing: Access to certain features may require payment of subscription or usage fees. Fees are due in advance, as specified on the Platform.
• Non-Refundable: Except as expressly stated otherwise or required by applicable law, all fees paid are non-refundable.
• Price Changes: We reserve the right to change our prices, add new fees, or modify existing features at any time. We will provide you with reasonable advance notice of any significant price changes.
• Taxes: You are responsible for any fees, taxes, or charges associated with your purchase and use of the Services, including any transaction or payment processing charges.

12. Cancellation and Refunds

• Cancellation: You may cancel or downgrade your subscription at any time using the mechanism provided within the Platform. You will typically retain access to the paid service until the end of your current billing period.
• Refunds: We generally do not provide refunds or credits for partial subscription periods, unused platform time, or downgrades. Any exceptions will be made strictly at our discretion or as required by mandatory law.

13. Data Deletion Policy

Upon your request or upon account termination, we will permanently delete or anonymize your account and associated data within a reasonable timeframe (e.g., 30 days), consistent with our Privacy Policy. Notwithstanding the foregoing, we may retain certain limited information (including billing, audit, and log data) to comply with legal obligations, enforce agreements, or for internal business purposes.

Etsy Data Deletion:

• Upon disconnection of your Etsy shop, Etsy API credentials will be deleted immediately, and data synchronization will stop
• Order data imported from Etsy will be retained according to our standard retention policy unless you request deletion, subject to legal and accounting requirements
• Etsy listing content will not be cached or stored longer than is reasonably necessary to provide service to your account, and will be displayed no more than six (6) hours older than the corresponding information on the Etsy Site
• Other Etsy content will not be cached or stored longer than is reasonably necessary to provide service to your account, and will be displayed no more than twenty-four (24) hours older than the content displayed on the Etsy Site

Shopify Data Deletion:

• Upon disconnection of your Shopify store, API credentials will be deleted immediately; order data will be retained according to our standard retention policy unless you request deletion
• If Shopify sends a shop deletion webhook (shop/redact), all Shopify-related data will be deleted within 48 hours as required by Shopify App Store compliance requirements
• Customer data deletion requests (customers/redact) received via Shopify webhooks will be processed within 30 days, with personal information anonymized while preserving order records for accounting and legal purposes

14. Geographic Restrictions

The Platform is controlled and operated from Turkey. We make no representation that the Platform is appropriate or available for use in all locations. Users who access the Platform from jurisdictions where its content or use is illegal do so at their own initiative and risk; you are solely responsible for compliance with applicable local laws.

15. No Warranties

THE PLATFORM AND ALL CONTENT, FEATURES, SERVICES, INFORMATION, AND MATERIALS PROVIDED THEREIN ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND TITLE.

We do not warrant that the Platform will be uninterrupted, error-free, secure, or free of viruses or other harmful components. You assume all risks associated with the use of the Platform.

Third-Party Platform Disclaimers:

• Circle Halo does not warrant that Etsy, Shopify, or any other third-party platform will be continuously available, error-free, or that data synchronization will occur without interruption
• We are not responsible for changes to third-party APIs, webhook systems, or terms of service that may affect the functionality of the Services
• You acknowledge that third-party providers may modify, suspend, or discontinue APIs or features that Circle Halo relies upon, and Circle Halo will not be liable for any resulting impact on the Services

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL CIRCLE HALO, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE PLATFORM.

IN NO EVENT SHALL OUR AGGREGATE LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE PLATFORM EXCEED THE AMOUNTS YOU PAID US IN THE LAST TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR SUCH OTHER amount as required by applicable law.

17. Indemnification

You agree to defend, indemnify, and hold harmless Circle Halo, its officers, directors, employees, agents, licensors, and affiliates from and against all claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys’ fees) arising out of or relating to your: (i) use of the Platform; (ii) breach of these Terms; (iii) User Content; or (iv) violation of any rights of third parties.

You further agree to indemnify Circle Halo for any claims, damages, or liabilities arising from:

• Your violation of Etsy’s API Terms of Use, Etsy’s Terms of Use, or Etsy’s Privacy Policy
• Your violation of Shopify’s Partner Program Agreement, Acceptable Use Policy, or API License and Terms of Use
• Your failure to comply with data protection laws in connection with Etsy Member data, Shopify order data, or customer information
• Any unauthorized access to or use of your Etsy shop, Shopify store, or API credentials

18. Governing Law & Dispute Resolution

These Terms and your use of the Platform shall be governed by and construed in accordance with the laws of Turkey, without regard to its conflict of laws principles.

You agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Platform shall be resolved exclusively in the courts of Turkey, and you consent to the personal jurisdiction of such courts.

19. Time Limit for Claims

To the fullest extent permitted by law, any claim or cause of action arising out of or relating to these Terms or the Platform must be filed within one (1) year after the date the cause of action accrues. Otherwise, such claim or cause of action is permanently barred.

20. Severability and Waiver

If any provision of these Terms is found invalid, illegal, or unenforceable by a court or arbitrator, the remaining provisions will continue in full force and effect. Our failure to enforce any right or provision in these Terms will not act as a waiver of such right or provision.

21. Entire Agreement

These Terms (along with the Privacy Policy and any additional terms or policies referenced herein) constitute the entire agreement between you and Circle Halo concerning your use of the Platform, and supersede all prior or contemporaneous agreements, representations, or understandings (written or oral).

22. Contact Information

If you have any questions or concerns about these Terms or the Platform, please contact us:

Circle Halo INC.

ESENTEPE MAH. ŞEHİT MEHMET MİKDAT ULUÜNLÜ SK.

PROPA PLUS RESIDENCE NO: 26 İÇ KAPI NO: 26 ŞİŞLİ/

İSTANBUL

Email: [email protected]